CIC Agency Management Institute
July 20th & 21st, 2021
Everything you need for access to your seminar is below.
- Agenda and access links
- Attendance Compliance
- Course Materials
- Requesting CE Credit
- Connection Tips
- Technical Difficulties
- Exam Information
This program is being offered in conjunction with:
Agenda - ALL TIMES ARE EASTERN DAYLIGHT TIME (EDT)
| Tuesday, July 20, 2021 | |||
| 7:30 AM - 8:00 AM | Join Webinar | ||
| 8:00 AM - 12:15 PM |
Strategic Planning |
Recording Link: https://us06web.zoom.us/rec/share/OIIFv7TKO2tEWlNt7qNktvat5MV QzbR7Q62jHR4rPwbEojQOHAY_5WJUBDyFxUcw.4KOwr0QWCFbPu6JA |
|
| 12:15 PM - 1:15 PM | Lunch Break | ||
| 1:15 PM - 5:15 PM |
Agency Talent Management Becky Lathrop, CIC, CPIA |
Recording Link: https://us06web.zoom.us/rec/share/gIGWlUuMI1j5aA3hC5VmqHvZGeiWICCFUs_ 2tONRiKtwQXhHGge3AbMQYth_YCtr.v_TVzXlH7W-Tt7NJ |
|
|
5:15 PM - 5:30 PM |
Exam Briefing for Test Takers (optional) | ||
| Wednesday, July 21, 2021 | |||
| 7:30 AM - 8:00 AM | Join Webinar | ||
| 8:00 AM - 10:00 AM |
Managing Agency Client Retention & Acquisition J. Karl Sherrill, CIC, CRM |
Recording Link: https://us06web.zoom.us/rec/share/Y2D_GwPmFTtz8PqIutBkb0jjPJP tSrF70qWxxBZQM3Sb00l0He5S_8OoX7q0sEt9.9alJTanmcNI2RmRe |
|
| 10:00 AM - Noon |
Managing Agency Technology Utilization J. Karl Sherrill, CIC, CRM |
||
| Noon - 1:00 PM | Lunch Break | ||
| 1:00 PM - 2:00 PM |
Managing Agency Technology Utilization (continued) J. Karl Sherrill, CIC, CRM |
Recording Link: https://us06web.zoom.us/rec/share/Zq3Fi4vJkq9_r0I4fM_yMN_2yXj4022c Vq_DHDArbNgmKrV-WHAG2LNA3kj4nUly.JSYT-4oATRW6ecmy |
|
| 2:00 PM - 5:00 PM |
Ethical Responsibility J. Karl Sherrill, CIC, CRM |
||
Attendance Compliance
Attendance is tracked throughout the program via random polling questions. You must reply to all polls. FULL ATTENDANCE IS REQUIRED FOR EARNING CE CREDITS AND DESIGNATION UPDATE CREDIT.
Course Materials
Click here to download the course materials in PDF format. You can print the materials or download them to an e-reader or laptop for reference during the webinar. If you are unable to open the course materials link, you can past this link into your browser:
https://www.iabforme.com/wp-content/uploads/2021/04/cicam-outline.pdf
Requesting CE Credits
The day prior to the webinar, you must request or decline CE for the course via your course history listing under your PROfile account with The National Alliance. Note, if you try to complete this task earlier than one day prior to course start, the course will not show in your course history.
To complete your request, go to scic.com and follow the steps outlined below. The National Alliance will file your CE credits with the state insurance departments within 10 days of course completion.
- Click on Sign In and enter your username and password.
- Once logged in, click on Course History.
- Find the appropriate course.
- Click on Modify CE in the right column.
- Complete the CE selection.
ATTENTION FLORIDA, MICHIGAN AND SOUTH CAROLINA RESIDENT LICENSE HOLDERS!
These three states require the completion of an additional CE compliance form for webinars. Please complete the attached form for your RESIDENT STATE and email it to affidavit@scic.com within 2 days of course completion.
Connection Information
IMPORTANT: REVIEW THE FOLLOWING ITEMS BEFORE THE SCHEDULED START TIME.
Logging in early to the webinar allows time for troubleshooting if necessary. For connection issues, please contact our administrative partner, The Florida Insurance School (FISCE), at 800-786-4303 or 800-222-4303. REMINDER – THE ACCESS LINKS ARE IN THE AGENDA ABOVE.
All Users: Before connecting to the Webinar, review the following:
- The webinar is open one-hour prior to its scheduled start time. We recommend you connect at least 30 minutes early in case time is needed for troubleshooting purposes.
- Webinar is delivered via the Zoom webinar platform. Connecting to this webinar through a remote office connection/VPN may cause audio/video challenges and attendance polling issues. We recommend connecting to the webinar outside of your remote office connection/VPN.
- When you click on the link to the webinar, you will be asked to enter your first and last name and email address. No passcode is required.
- Audio will come through your computer’s speakers or mobile device. There is no call-in number for audio.
- Pay close attention to your education consultant’s opening comments for important rules, including the attendance policy. There will be four attendance polls each hour to remain compliant with the state insurance departments rules. If you miss an attendance poll, please send an email to iab@iabforme.com with the following information:
Email Subject: Missed Attendance Poll – CIC Agency Management
Include the following in your email:
- Your Name
- The Poll # you missed
- Your Reason for the missed poll
This information will be recorded with the attendance polling information. If you fail to comply with any of the rules, you may be unable to receive CE or designation update credit.
Technical Difficulties
If you have trouble logging in or encounter any other technical issues concerning the live webinar, please call our administrative partner, The Florida Insurance School (FISCE) at 800-786-4303.
Exam and Proctor Details
Exam Availability
Your exam will be accessed through The National Alliance’s Learning Management System (LMS). The exam will be available to you beginning at 12:01 am CST on Monday, July 26 and will remain open until 11:59 pm CST on Thursday, July 29. You will have two hours to complete the exam once you begin. All questions are essay/short answer.
Plan accordingly for taking your exam. We do not advise taking the exam on Wednesday after 4:30 PM because our offices are closed and you will not have access to technical assistance if needed. Exam access will not be granted after the exam window closes.
Exam Proctor
CIC online exams require a proctor be present while you take the exam. All programs beginning February 1, 2021 and after will require a disinterested third-party to proctor the exam. A disinterested third-party is someone with no direct business or family relationship to you. For example, an agency principal, supervisor, subordinate, friend or family member would NOT qualify as a disinterested third-party. Some examples of a disinterested third-party are: a coworker who exclusively works in a training/HR role or who does not report to you and to whom you do not report, a neighbor, or a local proctoring facility/testing center.
If you are more comfortable, you may also use MonitorEDU.com, a National Alliance approved online proctoring system. You can learn more and access their service at https://scicproctor.com/how-it-works.
It is important that you never launch your exam without a proctor present to avoid losing your exam attempt. For more information on National Alliance proctor requirements or to view instructional videos please visit https://www.scic.com/proctor-monitor-rules.
Prior to Exam - Submitting your Proctor for Approval
If you’re taking the exam you must submit your proctor information no later than the end of class on day two of the Institute. If you neglect to submit proctor details by the stated due date, contact examhelp@scic.com for further assistance.
After you submit proctor details, you’ll receive a pop-up message that reads “request sent successfully.” All proctor submissions are automatically approved upon submission. You will ONLY receive an email notification from The National Alliance if they determine that your original proctor does not meet the definition of the disinterested third-party as explained above.
The Friday afternoon prior to the exam window opening, The National Alliance will send exam instructions, including an exam access PIN, to your proctor’s email address. We recommend you confirm receipt of the exam instruction email with your proctor in advance of your planned test date.
Follow these steps to submit your proctor information:
- Login to your PROfile account at https://pro.scic.com/SignIn.
- Click “Course History” on the left.
- Find the name of your course and click the “Proctor” button to the right.
- Fill in the proctor information fields and “Submit” or if using MonitorEDU, select the MonitorEDU option shown at the top.
Accessing the Exam
During the exam window mentioned above, you will have access to the online exam via your PROfile account. Your PROfile is your official CIC tracking platform through The National Alliance. Use the link below to access your PROfile. If you have not accessed your PROfile before or if you forget your login information, you can request it from the login page. If this is the first CIC program you’re attending you will not have a PROfile account. You should contact The National Alliance for further assistance at 800-633-2165.
Note: We suggest that you access your PROfile prior to the exam window opening so you can work out any login issues in advance. This will avoid any added tension during the exam window.
The Exam - Step-By-Step
- Login to your PROfile. After logging in, you will be taken to your homepage.
- Click on “Launch Learning Portal” (top right portion of the screen within the blue box). You are now entering the LMS.
- Click on the Learning Center (orange) box in the middle of the page and locate your current course in your course list. Click Launch.
- Find the exam item in the table of contents and open the exam page and follow the prompts on screen.
- Complete the exam!
Click here to watch an online video that walks you through the above steps.
For urgent exam issues, such as not being able to access your exam, please contact examhelp@scic.com.
Exam Tips and Notes
- Question responses will save automatically when the test-taker goes to the next page.
- Exam-takers should plan for a quiet environment without distractions.
- No notebooks, study materials, or cell phones are allowed during the exam.
- You may have a blank sheet of scratch paper and a simple function calculator during the exam. The sheet of paper needs to be destroyed after testing and no programmable or financial calculators are allowed.
- Leaving the exam room is not allowed, except to use the restrooms. No cell phones or other materials may be taken with the student when they leave the room.
- The proctor must be in the room during the exam and remain in a location where they can see the participant’s screen.
- The digital exam has a time clock to help the proctor enforce the time limit. All exams will auto submit after time expires. Participants finishing the exam before time has expired are permitted to submit their exam.
- Be sure to review your answers on all exam pages before submitting your exam.
650 Wilson Lane, Suite 200
Mechanicsburg, PA 17055
Mechanicsburg, PA 17055
191 Main Street
Annapolis, MD 21401
Annapolis, MD 21401
Copyright 2022 Insurance Agents & Brokers. All rights reserved. Privacy Policy | Disclaimer
CIC Commercial Multiline Institute
August 10th & 11th, 2021
Everything you need for access to your seminar is below.
- Agenda and access links
- Attendance Compliance
- Course Materials
- Requesting CE Credit
- Connection Tips
- Technical Difficulties
- Exam Information
This program is being offered in conjunction with:
Agenda - ALL TIMES ARE EASTERN DAYLIGHT TIME (EDT)
| Tuesday, August 10, 2021 | ||
| 7:30 AM - 8:00 AM | Join Webinar | |
| 8:00 AM - 12:15 PM |
Commercial Inland Marine Concepts & Coverages Robert Ford, CIC, CISR, SPIA, CRIS, MLIS, CLCS |
AM
Link: Provided prior to webinar |
| 12:15 PM - 1:15 PM | Lunch Break | |
| 1:15 PM - 3:15 PM |
Commercial Inland Marine Concepts & Coverages (continued) Robert Ford, CIC, CISR, SPIA, CRIS, MLIS, CLCS |
PM Link: Provided prior to webinar |
| 3:15 PM - 5:15 PM |
Employment Practices Liability Insurance Robert Ford, CIC, CISR, SPIA, CRIS, MLIS, CLCS |
|
| 5:15 PM - 5:30 PM | Exam Briefing for Test Takers (optional) | |
| Wednesday, August 11, 2021 | ||
| 7:30 AM - 8:00 AM | Join Webinar | |
| 8:00 AM - 11:00 AM |
Crime Coverages & Endorsements Tim McClendon, CIC, CWCA |
AM
Link: Provided prior to webinar |
| 11:00 AM - Noon |
Cyber Exposures & Coverage Tim McClendon, CIC, CWCA |
|
| Noon - 1:00 PM | Lunch Break | |
| 1:00 PM - 3:00 PM |
Cyber Exposures & Coverage (continued) Tim McClendon, CIC, CWCA |
PM
Link: Provided prior to webinar |
| 3:00 PM - 5:00 PM |
Excess Liability and Commercial Umbrella Coverages Tim McClendon, CIC, CWCA |
|
Attendance Compliance
Attendance is tracked throughout the program via random polling questions. You must reply to all polls. FULL ATTENDANCE IS REQUIRED FOR EARNING CE CREDITS AND DESIGNATION UPDATE CREDIT.
Course Materials
Click here to download the course materials in PDF format. You can print the materials or download them to an e-reader or laptop for reference during the webinar. If you are unable to open the course materials link, you can paste this link into your browser:
Course materials will be available 10-14 days prior to class.
Requesting CE Credits
The day prior to the webinar, you must request or decline CE for the course via your course history listing under your PROfile account with The National Alliance. Note, if you try to complete this task earlier than one day prior to course start, the course will not show in your course history.
To complete your request, go to scic.com and follow the steps outlined below. The National Alliance will file your CE credits with the state insurance departments within 10 days of course completion.
- Click on Sign In and enter your username and password.
- Once logged in, click on Course History.
- Find the appropriate course.
- Click on Modify CE in the right column.
- Complete the CE selection.
ATTENTION FLORIDA, MICHIGAN AND SOUTH CAROLINA RESIDENT LICENSE HOLDERS!
These three states require the completion of an additional CE compliance form for webinars. Please complete the attached form for your RESIDENT STATE and email it to affidavit@scic.com within two days of course completion.
Connection Information
IMPORTANT: REVIEW THE FOLLOWING ITEMS BEFORE THE SCHEDULED START TIME.
Logging in early to the webinar allows time for troubleshooting if necessary. For connection issues, please contact our administrative partner, The Florida Insurance School (FISCE), at 800-786-4303 or 800-222-4303. REMINDER – THE ACCESS LINKS ARE IN THE AGENDA ABOVE.
All Users: Before connecting to the webinar, review the following:
- The webinar is open 30 minutes prior to the scheduled start time. We recommend you connect early in case time is needed for troubleshooting purposes.
- Webinar is delivered via the Zoom webinar platform. Connecting to this webinar through a remote office connection/VPN may cause audio/video challenges and attendance polling issues. We recommend connecting to the webinar outside of your remote office connection/VPN.
- When you click on the link to the webinar, you will be asked to enter your first and last name and email address. No passcode is required.
- Audio will come through your computer’s speakers or mobile device. There is no call-in number for audio.
- Pay close attention to your education consultant’s opening comments for important rules, including the attendance policy. There will be four attendance polls each hour to remain compliant with the state insurance departments rules. If you miss an attendance poll, please send an email to iab@iabforme.com with the following information:
Email Subject: Missed Attendance Poll – CIC Insurance Company Operations
Include the following in your email:
- Your name
- The poll # you missed
- Your reason for the missed poll
This information will be recorded with the attendance polling information. If you fail to comply with any of the rules, you may be unable to receive CE or designation update credit.
Technical Difficulties
If you have trouble logging in or encounter any other technical issues concerning the live webinar, please call our administrative partner, The Florida Insurance School (FISCE) at 800-786-4303.
Exam and Proctor Details
Exam Availability
Your exam will be accessed through The National Alliance’s Learning Management System (LMS). The exam will be available to you beginning at 12:01 am CST on Monday, Aug. 16 and will remain open until 11:59 pm CST on Thursday, Aug. 19. You will have two hours to complete the exam once you begin. All questions are essay/short answer.
Plan accordingly for taking your exam. We do not advise taking the exam on Thursday after 4:30 pm because our offices are closed and you will not have access to technical assistance if needed. Exam access will not be granted after the exam window closes.
Exam Proctor
CIC online exams require a proctor be present while you take the exam. All programs beginning February 1, 2021 and after will require a disinterested third-party to proctor the exam. A disinterested third-party is someone with no direct business or family relationship to you. For example, an agency principal, supervisor, subordinate, friend or family member would NOT qualify as a disinterested third-party. Some examples of a disinterested third-party are: a coworker who exclusively works in a training/HR role or who does not report to you and to whom you do not report, a neighbor, or a local proctoring facility/testing center.
If you are more comfortable, you may also use MonitorEDU.com, a National Alliance approved online proctoring system. You can learn more and access their service at https://scicproctor.com/how-it-works.
It is important that you never launch your exam without a proctor present to avoid losing your exam attempt. For more information on National Alliance proctor requirements or to view instructional videos please visit https://www.scic.com/proctor-monitor-rules.
Prior to Exam - Submitting your Proctor for Approval
If you’re taking the exam you must submit your proctor information no later than the end of class on day two of the Institute. If you neglect to submit proctor details by the stated due date, contact examhelp@scic.com for further assistance.
After you submit proctor details, you’ll receive a pop-up message that reads “request sent successfully.” All proctor submissions are automatically approved upon submission. You will ONLY receive an email notification from The National Alliance if they determine that your original proctor does not meet the definition of the disinterested third-party as explained above.
The Friday afternoon prior to the exam window opening, The National Alliance will send exam instructions, including an exam access PIN, to your proctor’s email address. We recommend you confirm receipt of the exam instruction email with your proctor in advance of your planned test date.
Follow these steps to submit your proctor information:
- Login to your PROfile account at https://pro.scic.com/SignIn.
- Click “Course History” on the left.
- Find the name of your course and click the “Proctor” button to the right.
- Fill in the proctor information fields and “Submit” or if using MonitorEDU, select the MonitorEDU option shown at the top.
Accessing the Exam
During the exam window mentioned above, you will have access to the online exam via your PROfile account. Your PROfile is your official CIC tracking platform through The National Alliance. Use the link below to access your PROfile. If you have not accessed your PROfile before or if you forget your login information, you can request it from the login page. If this is the first CIC program you’re attending you will not have a PROfile account. You should contact The National Alliance for further assistance at 800-633-2165.
Note: We suggest that you access your PROfile prior to the exam window opening so you can work out any login issues in advance. This will avoid any added tension during the exam window.
The Exam - Step-By-Step
- Login to your PROfile. After logging in, you will be taken to your homepage.
- Click on “Launch Learning Portal” (top right portion of the screen within the blue box). You are now entering the LMS.
- Click on the Learning Center (orange) box in the middle of the page and locate your current course in your course list. Click Launch.
- Find the exam item in the table of contents and open the exam page and follow the prompts on screen.
- Complete the exam!
Click here to watch an online video that walks you through the above steps.
For urgent exam issues, such as not being able to access your exam, please contact examhelp@scic.com.
Exam Tips and Notes
- Question responses will save automatically when the test-taker goes to the next page.
- Exam-takers should plan for a quiet environment without distractions.
- No notebooks, study materials, or cell phones are allowed during the exam.
- You may have a blank sheet of scratch paper and a simple function calculator during the exam. The sheet of paper needs to be destroyed after testing and no programmable or financial calculators are allowed.
- Leaving the exam room is not allowed, except to use the restrooms. No cell phones or other materials may be taken with the student when they leave the room.
- The proctor must be in the room during the exam and remain in a location where they can see the participant’s screen.
- The digital exam has a time clock to help the proctor enforce the time limit. All exams will auto submit after time expires. Participants finishing the exam before time has expired are permitted to submit their exam.
- Be sure to review your answers on all exam pages before submitting your exam.
650 Wilson Lane, Suite 200
Mechanicsburg, PA 17055
Mechanicsburg, PA 17055
191 Main Street
Annapolis, MD 21401
Annapolis, MD 21401
Copyright 2022 Insurance Agents & Brokers. All rights reserved. Privacy Policy | Disclaimer
CIC Commercial Multiline Institute
August 10th & 11th, 2021
Everything you need for access to your seminar is below.
- Agenda and access links
- Attendance Compliance
- Course Materials
- Requesting CE Credit
- Connection Tips
- Technical Difficulties
- Exam Information
This program is being offered in conjunction with:
Agenda - ALL TIMES ARE EASTERN DAYLIGHT TIME (EDT)
| Tuesday, August 10, 2021 | ||
| 7:30 AM - 8:00 AM | Join Webinar | |
| 8:00 AM - 12:15 PM |
Commercial Inland Marine Concepts & Coverages Robert Ford, CIC, CISR, SPIA, CRIS, MLIS, CLCS |
AM
Link: Provided prior to webinar |
| 12:15 PM - 1:15 PM | Lunch Break | |
| 1:15 PM - 3:15 PM |
Commercial Inland Marine Concepts & Coverages (continued) Robert Ford, CIC, CISR, SPIA, CRIS, MLIS, CLCS |
PM Link: Provided prior to webinar |
| 3:15 PM - 5:15 PM |
Employment Practices Liability Insurance Robert Ford, CIC, CISR, SPIA, CRIS, MLIS, CLCS |
|
| 5:15 PM - 5:30 PM | Exam Briefing for Test Takers (optional) | |
| Wednesday, August 11, 2021 | ||
| 7:30 AM - 8:00 AM | Join Webinar | |
| 8:00 AM - 11:00 AM |
Crime Coverages & Endorsements Tim McClendon, CIC, CWCA |
AM
Link: Provided prior to webinar |
| 11:00 AM - Noon |
Cyber Exposures & Coverage Tim McClendon, CIC, CWCA |
|
| Noon - 1:00 PM | Lunch Break | |
| 1:00 PM - 3:00 PM |
Cyber Exposures & Coverage (continued) Tim McClendon, CIC, CWCA |
PM
Link: Provided prior to webinar |
| 3:00 PM - 5:00 PM |
Excess Liability and Commercial Umbrella Coverages Tim McClendon, CIC, CWCA |
|
Attendance Compliance
Attendance is tracked throughout the program via random polling questions. You must reply to all polls. FULL ATTENDANCE IS REQUIRED FOR EARNING CE CREDITS AND DESIGNATION UPDATE CREDIT.
Course Materials
Click here to download the course materials in PDF format. You can print the materials or download them to an e-reader or laptop for reference during the webinar. If you are unable to open the course materials link, you can paste this link into your browser:
Course materials will be available 10-14 days prior to class.
Requesting CE Credits
The day prior to the webinar, you must request or decline CE for the course via your course history listing under your PROfile account with The National Alliance. Note, if you try to complete this task earlier than one day prior to course start, the course will not show in your course history.
To complete your request, go to scic.com and follow the steps outlined below. The National Alliance will file your CE credits with the state insurance departments within 10 days of course completion.
- Click on Sign In and enter your username and password.
- Once logged in, click on Course History.
- Find the appropriate course.
- Click on Modify CE in the right column.
- Complete the CE selection.
ATTENTION FLORIDA, MICHIGAN AND SOUTH CAROLINA RESIDENT LICENSE HOLDERS!
These three states require the completion of an additional CE compliance form for webinars. Please complete the attached form for your RESIDENT STATE and email it to affidavit@scic.com within two days of course completion.
Connection Information
IMPORTANT: REVIEW THE FOLLOWING ITEMS BEFORE THE SCHEDULED START TIME.
Logging in early to the webinar allows time for troubleshooting if necessary. For connection issues, please contact our administrative partner, The Florida Insurance School (FISCE), at 800-786-4303 or 800-222-4303. REMINDER – THE ACCESS LINKS ARE IN THE AGENDA ABOVE.
All Users: Before connecting to the webinar, review the following:
- The webinar is open 30 minutes prior to the scheduled start time. We recommend you connect early in case time is needed for troubleshooting purposes.
- Webinar is delivered via the Zoom webinar platform. Connecting to this webinar through a remote office connection/VPN may cause audio/video challenges and attendance polling issues. We recommend connecting to the webinar outside of your remote office connection/VPN.
- When you click on the link to the webinar, you will be asked to enter your first and last name and email address. No passcode is required.
- Audio will come through your computer’s speakers or mobile device. There is no call-in number for audio.
- Pay close attention to your education consultant’s opening comments for important rules, including the attendance policy. There will be four attendance polls each hour to remain compliant with the state insurance departments rules. If you miss an attendance poll, please send an email to iab@iabforme.com with the following information:
Email Subject: Missed Attendance Poll – CIC Insurance Company Operations
Include the following in your email:
- Your name
- The poll # you missed
- Your reason for the missed poll
This information will be recorded with the attendance polling information. If you fail to comply with any of the rules, you may be unable to receive CE or designation update credit.
Technical Difficulties
If you have trouble logging in or encounter any other technical issues concerning the live webinar, please call our administrative partner, The Florida Insurance School (FISCE) at 800-786-4303.
Exam and Proctor Details
Exam Availability
Your exam will be accessed through The National Alliance’s Learning Management System (LMS). The exam will be available to you beginning at 12:01 am CST on Monday, Aug. 16 and will remain open until 11:59 pm CST on Thursday, Aug. 19. You will have two hours to complete the exam once you begin. All questions are essay/short answer.
Plan accordingly for taking your exam. We do not advise taking the exam on Thursday after 4:30 pm because our offices are closed and you will not have access to technical assistance if needed. Exam access will not be granted after the exam window closes.
Exam Proctor
CIC online exams require a proctor be present while you take the exam. All programs beginning February 1, 2021 and after will require a disinterested third-party to proctor the exam. A disinterested third-party is someone with no direct business or family relationship to you. For example, an agency principal, supervisor, subordinate, friend or family member would NOT qualify as a disinterested third-party. Some examples of a disinterested third-party are: a coworker who exclusively works in a training/HR role or who does not report to you and to whom you do not report, a neighbor, or a local proctoring facility/testing center.
If you are more comfortable, you may also use MonitorEDU.com, a National Alliance approved online proctoring system. You can learn more and access their service at https://scicproctor.com/how-it-works.
It is important that you never launch your exam without a proctor present to avoid losing your exam attempt. For more information on National Alliance proctor requirements or to view instructional videos please visit https://www.scic.com/proctor-monitor-rules.
Prior to Exam - Submitting your Proctor for Approval
If you’re taking the exam you must submit your proctor information no later than the end of class on day two of the Institute. If you neglect to submit proctor details by the stated due date, contact examhelp@scic.com for further assistance.
After you submit proctor details, you’ll receive a pop-up message that reads “request sent successfully.” All proctor submissions are automatically approved upon submission. You will ONLY receive an email notification from The National Alliance if they determine that your original proctor does not meet the definition of the disinterested third-party as explained above.
The Friday afternoon prior to the exam window opening, The National Alliance will send exam instructions, including an exam access PIN, to your proctor’s email address. We recommend you confirm receipt of the exam instruction email with your proctor in advance of your planned test date.
Follow these steps to submit your proctor information:
- Login to your PROfile account at https://pro.scic.com/SignIn.
- Click “Course History” on the left.
- Find the name of your course and click the “Proctor” button to the right.
- Fill in the proctor information fields and “Submit” or if using MonitorEDU, select the MonitorEDU option shown at the top.
Accessing the Exam
During the exam window mentioned above, you will have access to the online exam via your PROfile account. Your PROfile is your official CIC tracking platform through The National Alliance. Use the link below to access your PROfile. If you have not accessed your PROfile before or if you forget your login information, you can request it from the login page. If this is the first CIC program you’re attending you will not have a PROfile account. You should contact The National Alliance for further assistance at 800-633-2165.
Note: We suggest that you access your PROfile prior to the exam window opening so you can work out any login issues in advance. This will avoid any added tension during the exam window.
The Exam - Step-By-Step
- Login to your PROfile. After logging in, you will be taken to your homepage.
- Click on “Launch Learning Portal” (top right portion of the screen within the blue box). You are now entering the LMS.
- Click on the Learning Center (orange) box in the middle of the page and locate your current course in your course list. Click Launch.
- Find the exam item in the table of contents and open the exam page and follow the prompts on screen.
- Complete the exam!
Click here to watch an online video that walks you through the above steps.
For urgent exam issues, such as not being able to access your exam, please contact examhelp@scic.com.
Exam Tips and Notes
- Question responses will save automatically when the test-taker goes to the next page.
- Exam-takers should plan for a quiet environment without distractions.
- No notebooks, study materials, or cell phones are allowed during the exam.
- You may have a blank sheet of scratch paper and a simple function calculator during the exam. The sheet of paper needs to be destroyed after testing and no programmable or financial calculators are allowed.
- Leaving the exam room is not allowed, except to use the restrooms. No cell phones or other materials may be taken with the student when they leave the room.
- The proctor must be in the room during the exam and remain in a location where they can see the participant’s screen.
- The digital exam has a time clock to help the proctor enforce the time limit. All exams will auto submit after time expires. Participants finishing the exam before time has expired are permitted to submit their exam.
- Be sure to review your answers on all exam pages before submitting your exam.
650 Wilson Lane, Suite 200
Mechanicsburg, PA 17055
Mechanicsburg, PA 17055
191 Main Street
Annapolis, MD 21401
Annapolis, MD 21401
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Course Materials
Click here to download the course materials in PDF format. You can print the materials or download them to an e-reader or laptop for reference during the webinar. If you are unable to open the course materials link, you can paste this link into your browser:
Course materials will be available 10-14 days prior to class.